Technical Writer

Experience: 4-6 Years Apply now
Location: Hyderabad
Reporting to : Business Operations Manager
Department : Documentation
Location : Hyderabad, India

The job and its impact:

  • Acquire and organize basic source material for transformation and synthesis into the creation of
  • customer-facing documentation that meets a high standard for accuracy and readability.
  • Work to create and deliver content and videos to coincide with product releases.
  • Work with technical writing staff to ensure coverage of several kinds of product releases.
  • Continually seek to improve existing processes and content.
  • Maintain a high level of knowledge in the field of information experience.
  • Achieve a high degree of product knowledge to produce quality materials.
  • Seek to provide innovation for the packaging and delivery of content and videos.
  • Follow corporate style guides to ensure a consistent look and feel for deliverables.
  • Ability to manage situations with tight deadlines and deliver as per expectations.

What essential skills do you need?

  • Skills and Experience
  • Write technically accurate, concise, and easy-to-understand content.
  • Good understanding of SDLC process
  • Work with SMEs to understand the modules and develop the content with a quick turnaround time
  • Sprint with Dev, QA, BA, and other teams
  • Produce various documents such as user guides, release notes, admin guides, and on boarding walkthroughs
  • Manage multiple projects and meet documentation deliverable deadlines experience in No-SQL is a plus.
  • Seamlessly work independently or as a part of the team.
  • Basic understanding of Jira
  • Good understanding of MSTP
  • Create videos using tools such as Camtasia or Captivate
  • Spearhead documentation efforts by coming with innovative ideas Nice to have Skills
  • Hands-on experience in writing API guides using Swagger.
  • Provide inputs to UI/UX team.
  • Good understanding of authoring tools such as Confluence, RoboHelp, and/or Madcap Flare.
  • Experience in writing for SaaS products.

How to apply

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People you will be working with:


We are in the business of building, developing, operating & maintaining world class platforms serving Telco, Media and Hi Tech industries in USA, India and the Middle East. Our PaaS platform and its SaaS applications reach millions today.

Gaian is headquartered in Los Angeles, USA with satellite R&D centers in Hyderabad, India, and Shenzhen, China.

We are the:

  • First to deploy an IPTV/OTT solution on cruise lines
  • First to offer geo-targeted advertising on DVB-S2 in India
  • India’s Emergency Alerting Platform for Ocean Weather with Autonomous TV Alerting services ∙ First to offer AI based placement opportunity detection in OTT live sports
  • First to offer a full-service platform solution to ATSC 3.0
  • Winners of the IBC 2019 Award for the Tsunami Alerting platform

The GAIAN business model has evolved along the course of its corporate journey. In the early days of inception, GAIAN offered outsourced product development and consulting services to US based organizations. Of noteworthy mention here are Cox Cable, Alcatel Lucent, Hot Wire Communications, World play, and Ericsson. Over the course of the last 5 years GAIAN has built up its own product stack.

Gaian is all about our people, our values and our way of doing things—intangibles that can't be measured or modeled in business terms but that truly make the difference. With over 150 experienced software architects, consultants, project managers, software, broadcast, and media engineers located worldwide our purpose is honored each time we exceed our client’s expectations, each time an employee reaches his/her goals, and each time we contribute to the society positively and make it a better place to live in.

We are looking to rapidly expand our technology & product development operations in India. And we need smart, ambitious people like you who enjoy a fun yet challenging work environment.

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