Technical Writer

Experience: 4-6 Years Apply now
Location: Hyderabad

Role Description

As a Technical Writer, you will be a key member of the Knowledge Management Practice at GAIAN. You will work with a talented team of professionals to create and manage a broad range of product, platform, and solution-oriented collaterals to support our customers and partners. In this role, you will interact with product managers, solution architects, engineering leads, and developers to gain a deep understanding of the product/platform capabilities and translate your insights into easy-to-use content, tailored for different users, roles, and use cases.

The kind of collaterals that you will produce will include How-To (User) Guides, in-product help, API guides, UX/UI content, release notes, configuration guides, deployment guides, Data Sheets etc.

This role calls for a high-level of technology acumen, coupled with a solid understanding of the industry landscape and use cases. It goes without saying that you must be a clear thinker with top-notch writing skills (in professional English), adhering to Industry standard styles and guidelines. You must be a motivated, self-starter with lots of initiative with the ability to test the various product features on your own.

Must have skills and abilities:

  • 5+ years of technical writing experience in a high performing and challenging environment
  • Ability to write in a clear and concise manner and to be able to communicate complex technical information without jargon
  • Proven ability to create documentation for Applications, APIs, and Cloud-based Enterprise Software.
  • Knowledge of HTTP technology and principles, including REST protocols, HTML, CSS, and JavaScript, Database technologies and a working knowledge of SQL
  • Solid experience with Confluence, SnagIt, JIRA, Google Docs, and Slack or other collaborative content management tools
  • Expertise in using MS Office tools and publishing tools like MS Publisher and Adobe Frame Maker
  • Proven interpersonal skills, working effectively with various levels of the organization, across many different functional areas.
  • Excellent organizational and multitasking skills (must be able to manage concurrent projects with different project teams).

Responsibilities:

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Effectively communicate procedural and technical issues to audience ranging from business to IT users.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Develop technical content spanning user guides, in-product help, UX/UI content, tutorials, and release notes.
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Ensure consistency of communication across all formats

Educational requirements

Graduate degree in Sciences, Engineering, or Humanities with a high-level of exposure to enterprise-grade technology products, services, and industry trends

Experience

Minimum 4 to 6 years of experience working as part of a high-performance technical content development organization, preferably in the Enterprise Software or PaaS field

Why work for GAIAN

We offer you much more than a job. You will find a high-energy place with an open, inquisitive culture. You can bounce off your crazy ideas, nothing is outside the realm of possibility. You will have an opportunity to bond with some of the brightest minds who share your passion. We offer you much more than competitive compensation with a wide range of benefits for you and your loved ones. You will have an opportunity to participate in our employee stock option plan and benefit from the upside of our growth potential.

About GAIAN

GAIAN is a deep-tech company founded by seasoned investors with a vision to build innovative platforms with Industry 4.0 technologies that have the potential to transform and disrupt multiple verticals. At GAIAN, you will have an opportunity to be part of a visionary, and dynamic company that aims to become a Unicorn and build high-impact products with leading-edge technologies.

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