Technical Writer

Experience: 5 years
Location: Hyderabad

About Gaian Solutions:

Gaian Solutions, founded in 2006 by principals from DirecTV, Microsoft, HP specializes in offering solutions in the content distribution value chain. DVBC-C/S/T middleware, Programmatic AdTech, over the years, GAIAN has brought several innovative products and solutions to the market. Noteworthy projects and solutions are mentioned below:

  • First to deploy an IPTV/OTT solution on cruise lines
  • First to offer geo-targeted advertising on DVB-S2 in India
  • India’s Emergency Alert Platform for Ocean Weather with Autonomous TV Alerting services
  • First to offer AI based placement opportunity detection in OTT live sports
  • First to offer a full-service platform solution to ATSC 3.0
  • Winners of the IBC 2019 Award for the Tsunami Alerting platform

The GAIAN business model has evolved along the course of its corporate journey. In the early days of inception, GAIAN offered outsourced product development and consulting services to US based organizations. Of noteworthy mention here are Cox Cable, Alcatel Lucent, Hot Wire Communications, Worldplay, and Ericsson. Over the course of the last 5 years GAIAN has built up its own product stack.

Gaian Platform for the NextGenTV in the US is deployed at multiple broadcast stations and provides analytics and AI, ML based NextGen experiences to consumers across Education, Community services, Fund Raising, News, Smart City services and Dynamic Ad insertion to name a few.

Gaian is all about our people, our values and our way of doing things—intangibles that can't be measured or modelled in business terms but that truly make the difference. With close to 250 experienced software architects, consultants, project managers, software, broadcast and media engineers located worldwide our purpose is honoured each time we exceed our client’s expectations, each time an empployee reaches his/her goals, and each time we contribute to the society positively and make it a better place

About Gaian Consultants:

At Gaian Consultants, we deal with offshore product development, outsourcing and consulting services, offering world class expertise in various verticals such as Product Engineering, Cloud computing, Big Data Analytics, Product development consulting services, Application Development, Application Test Services, Enterprise Application Integration, Remote Infrastructure hosting services, Mobile Apps, Media Platforms & Embedded Systems.

GAIAN Consultants is formed with a passion for excellence, uncompromising integrity and consistent high quality results.

About Role:

This is a hands-on, technical engineering position dedicated to contributing our users’ successful experience with SnapLogic Enterprise Integrated Cloud platform. Working closely with the Engineering and Product teams, develop lucid documentation. This role demands a strong technical background and highly motivated team player with excellent communication skills that can also thrive independently. This position works directly with cross functional teams in an Agile environment to develop documentation for semi-technical and business users.

What we expect from you:
  • Develop technical content spanning user guides, in-product help, UX/UI content, videos/storyboards, tutorials, and release notes.
  • Scope documentation impact of user stories and defects.
  • Collect details to update the documentation for features developed within a sprint.
  • Participate in release planning meetings, daily scrums, and release retrospectives.
  • Resolve defect and enhancement requests from internal stakeholders and external users.
  • Become a SnapLogic subject matter expert (SME).
  • Effectively communicate procedural and technical issues to audience ranging from business users to IT.
  • Work closely with a globally-dispersed team, across time zones, to get the information you need and getting review feedback.
  • Prioritize workload for multiple projects on a quarterly release cycle.
  • Be a customer advocate.

What you need to have:

  • 5+ years technical writing experience with:
  • Application/data integrations, APIs, and cloud-based enterprise software. This may include:
    • HTTP technology and principles, including REST protocols
    • Database technologies and a working knowledge of SQL
    • Familiarity with Linux OS
  • Basic understanding of HTML, CSS, and Javascript.
  • Demonstrable writing skills for providing concepts and procedures to varying audiences.
  • Solid experience with Confluence, Snagit, JIRA, Google Docs, and Slack.
  • Proven interpersonal skills, working effectively with various levels of the organization, across many different functional areas.
  • Excellent organizational skills (must be able to manage concurrent projects with different parts of the organization).
  • Self-directed individual that continuously seeks out new challenges.
  • Bachelor’s Degree in Technical Writing, English, Computer Science, or a similar field.

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