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Technical Writer

Experience: 5 years
Location: Hyderabad

About Gaian Consultants:

Gaian Consultants is part of the Gaian Group (gaiangroup.net) that was founded in 2006 by a group of Media and IT professionals whose past industry contributions have won them several awards, recognitions and patents. Gaian is headquartered in Silicon Valley, San Jose, USA with satellite R&D centres in Hyderabad, India and Shenzhen, China.

At Gaian Consultants, we provide offshore product development, outsourcing, and consulting services, offering world class expertise in various verticals such as Product Engineering, Cloud computing, Big Data Analytics, Product development consulting services, Application Development, Application Test Services, Enterprise Application Integration, Remote Infrastructure hosting services, Mobile Apps, Media Platforms & Embedded Systems.

The opportunity:

We are looking for experienced technical writers who can help us produce high quality customer-focussed content for our client who is one of the industry’s most successful iPaaS providers. They are a leader in self-service applications and data integration with an impressive list of customers who rely on their products to automate business processes, accelerate analytics, and drive digital transformation. Unlike traditional integration software that require painstaking, hand-crafted coding by teams of developers, the simple but powerful platform enables both IT and business users to create quality, scalable data pipelines that get the right data to the right people at the right time.

This is a marvellous opportunity for writers looking to challenge themselves on the latest technologies and work in a highly process-oriented yet flexible environment.

The role :

This is a hands-on, technical writing position dedicated to contributing to our users’ successful experience with the product. Working closely with the Engineering and Product teams, you will be responsible for developing lucid documentation. This role demands a strong technical background and high level of motivation and team playing with excellent communication skills. This position works directly with cross-functional teams in an Agile environment to develop documentation for semi-technical and business users

What we expect from you:

As a technical writer, you are our customer advocate who will:

  • Develop technical content spanning user guides, in-product help, UX/UI content, videos/storyboards, tutorials, and release notes.
  • Scope documentation impact of user stories and defects.
  • Collect details to update the documentation for features developed within a sprint.
  • Participate in release planning meetings, daily scrums, and release retrospectives.
  • Resolve defect and enhancement requests from internal stakeholders and external users.
  • Become a subject matter expert (SME).
  • Effectively communicate procedural and technical issues to audience ranging from business to IT users.
  • Work closely with a globally-dispersed team, across time zones, to get information and review feedback.
  • Prioritize workload for multiple projects on a quarterly release cycle.
  • Be a customer advocate.

What you need to have:

You are a self-directed individual who continuously seeks out new challenges and has:

  • 5+ years technical writing experience with:
  • Application/data integrations, APIs, and cloud-based enterprise software. This may include:
    • HTTP technology and principles, including REST protocols
    • Database technologies and a working knowledge of SQL
  • Basic understanding of HTML, CSS, and Javascript.
  • Demonstrable writing skills for providing concepts and procedures to varying audiences.
  • Good understanding of MSTP.
  • Solid experience with Confluence, Snagit, JIRA, Google Docs, and Slack.
  • Proven interpersonal skills, working effectively with various levels of the organization, across many different functional areas.
  • Excellent organizational skills (must be able to manage concurrent projects with different parts of the organization).

Nice to have skills

  • Hands-on experience in writing API guides using Swagger.
  • Product usability and UI reviews.
  • Experience writing for SaaS products.
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