Practice Head/ Centre Competency Head

Experience: 12 years
Location: Hyderabad

The Opportunity: Come Build the Next-Gen Hi-Tech Product Platform


In the United States, a new TV broadcasting standard has recently been ratified by the US Government's Federal Communications Commission referred to as ATSC 3.0, this new technology literally doubles the broadcaster bandwidth pipes for the same amount of spectrum utilization apart from providing the ability to deliver broadcast TV signals to mobile devices. Coinciding with the widespread network build out and adoption of 5G technologies by US Telecom operators, the new standard, is poised to revolutionize TV services, significantly alter the IoT landscape, and is also poised to impact the connected car/autonomous car automotive industry. The broadcast industry and the telecom industry are expected to unprecedented levels of cooperation and synergies across all dimensions of offering digital communications and content services to consumers.

More details of the broadcasting standard and articles describing its impact are:

Gaian Solutions is working with some of the industry’s' largest broadcasting groups to operate a Openstack based Cloud Content Delivery Platform that leverages the best of AI, ML and Data Science technologies in monetizing content delivery services for the 3.0 ecosystem.

About the position:

A ‘Competency Centre Head’ (CCH) will lead an area of practice for Collaborate: winning and delivering client work, and offering intellectual and managerial leadership within the team and externally on a defined area of practice. The CCH will work to the executive leadership team, who in return will support the CCH to develop his/her expertise and capabilities as an emerging leader within the organisation. The CCH role offers a chance to learn, grow, develop excellent practice and build a reputation within the sector as an emerging leader and innovator.

Key responsibilities:

  • Middleware architectural expertise
  • Business head capabilities required
  • Integration experience with IPass tools like mulesoft or Dell Boomi good to have
  • Experience with sales and pre-sales preferred
  • Familiarity with building and scaling processes such as Centre of Excellence

The CCH is an important and client-facing role for Collaborate. (S)he will win, design and deliver a range of client-facing projects within the service area of his/her expertise which will develop over time into new business areas (by function, geography or client) for Collaborate. (S)he will ensure resources, financials, quality assurance, and relationship management are of a high standard to deliver both client and Collaborate objectives for each piece of work. (S)he will be expected to operate independently and with freedom to develop relationships with clients; but within a framework of intellectual, managerial and pastoral support provided by the executive leadership team. The CCH has a vital role to play within the Collaborate team, and in the development of its thinking, culture and practice. (S)he will be expected to contribute to strategic direction, intellectual capital and the written output of the organisation. (S)he will be encouraged to build expertise in his/her defined practice area, including cultivating external networks, speaking at events and conferences, and building relationships that can further develop our thinking and practice base. As a key team member, (s)he will be expected to contribute to a positive and collaborative working culture, and to grow as an ambassador for the organisation and its values.


1. Developing practice area(s): developing an area of practice: specifically placebased system change and collaborative social action: building on Collaborate’s development work with Lankelly Chase (realising the potential of the ‘system infrastructure’ framework, for example), and deliberately developing expertise as an intellectual leader in this space, supported by the executive team and board. The CCH will take a view across projects and be able to help create synergies between them; as well as linking Collaborate’s practice base to developments in policy and politics within the UK and internationally.

2. Win new business (business development): To bring in new revenue for Collaborate from new or existing clients (proactively or in response to tender opportunities), and through building lasting client and peer partnerships – [at least to the value of £40k + VAT each year in the first year (this value will be reviewed on an annual basis and will increase over time)]. (S)he will use the practice area development above to win new business for Collaborate: new clients, sectors, geographies as best fits with the practice area development, and will be supported to do this by the executive team.

3. Lead areas of practice work delivery: (S)he will deliver client-facing services to external (client and funder) and internal (Collaborate) specification. This may involve working alongside the executive directors, with other members of the team, with associate individuals or organisations. Using the range of Collaborate methodologies and products (Diagnostic, shared space, readiness, delivery, leadership, system infrastructure and collaboration readiness) and new ones as they develop. The HoP will be encouraged to develop and refine Collaborate’s approach through these engagements, contributing to the continuous iteration of Collaborate’s products, and to his/her own development as a practitioner.

4. Produce thought leadership and associated products (organisational development): The CCH will be expected to contribute meaningfully to the intellectual output of Collaborate and translate theory into practice (and vice versa). This means using existing knowledge and that gathered from Collaborate practice work to write a range of publications (blogs, articles, reports, manuals) that push the boundaries of public service reform thinking, showcase our work and act as a marketing device for Collaborate’s services. It also means developing this thinking through attending events and building relationships and networks outside of Collaborate’s practice. The CCH will be supported to do this by the executive team.

5. Collaborative team member: Support other team members to develop their skills, acting and supporting the line management activities of the executive directors taking on line management roles as they arise. Play an active role in team meetings, development days, operational and strategic planning and when appropriate attend the Board meetings. The CCH is an intrinsic part of the leadership team of Collaborate and will attend strategy/development meetings and can expect to be briefed by the EDs on key strategic developments. The CCH will be expected to be an enthusiastic learner, and to be proactive in seeking out the support and leadership needed (and entitled to) from his/her line manager and the executive team and board.

6. Manage relationships: The CCH will act in accordance with Collaborate vision and values, and act as an Ambassador for Collaborate in all that (s)he does to develop and widen the Collaborate network, and manage relationships to enhance impact, brand and identify new business areas. Building meaningful relationships with colleagues, partners, clients and within the wider sector is a critical determinant of success for Collaborate.

7. Training and Development – The CCH will agree with his/her line manager and the executive team a structured programme of training and development, which should be aligned to the practice area in focus. The CCH will take joint responsibility with the executive team for the sharing and dissemination of new skills, capabilities and innovative practice developed through this training within the team, and across the range of Collaborate’s projects and products.

The kind of people we look for:

  • 12 years of relevant experience
  • Excellent Communication skills
  • Strategy planning
  • Practice development
  • ODC setup and expansion
  • Ability to manage diverse and large teams - onshore and offshore

About Gaian Solutions:

Gaian Solutions is a 13-year-old product organization and a leading edge provider of products and solutions to the media and entertainment industry.

Headquarters: San Francisco/Silicon Valley, USA

R&D development centers: India and China

Gaian’s products and solutions are deployed across the globe—US, APAC, Mexico, Maldives, & India. Today, the company serves businesses as diverse as billion dollar enterprises with corporate communication needs, federal emergency warning centers with real-time alert dissemination requirements, public transport networks broadcasting live streams of information, retail chains looking for sales closures from impactful content experiences as well as entertainment service providers with a constant need to delight consumers.

Gaian is all about our people, our values and our way of doing things—intangibles that can't be measured or modeled in business terms but that truly make the difference. With close to 250 experienced software architects, consultants, project managers, software, broadcast and media engineers located worldwide our purpose is honored each time we exceed our client’s expectations, each time an employee reaches his/her goals, and each time we contribute to the society positively and make it a better place.

Gaian in the news:

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